Refund, Return & Cancellation Policy

At Yogya, we are committed to providing a reliable shopping experience, fast order processing, and timely deliveries. Please review our return, refund, and cancellation policies before placing an order.

1. 30-Day Return Policy

We offer a 30-day return policy, meaning you have 30 calendar days from the date of delivery to request a return.

To be eligible for a return:

• The product must be unused, unworn, and in its original condition.

• The original packaging, tags, seals, and accessories must be intact, wherever applicable.

• The customer must provide a valid order number or proof of purchase.

• Returns must be requested and approved by our support team before sending the product back.

Products that have been used, damaged by the customer, altered, or returned with missing components may not qualify for a standard return.

For hygiene and personal care reasons, opened or used products may not be eligible for change-of-mind returns.

These conditions do not limit your rights concerning defective, damaged, incorrect, or misdescribed products under applicable consumer protection laws.

To initiate a return, contact hello@yogya.shop with your order details and reason for return.

Once your return request is approved, our team will provide the applicable return shipping instructions. Items sent back without prior authorisation may not be accepted.

2. Order Cancellation Policy — 30 Minutes

At Yogya, we follow a fast-paced order processing and fulfilment model to ensure customers receive their purchases as quickly as possible.

Orders are forwarded for processing shortly after placement, and in certain serviceable locations, deliveries may take place as quickly as 12–16 hours after an order is placed, depending on fulfilment capacity, courier availability, and location.

Due to this accelerated fulfilment process:

• Cancellation requests must be submitted within 30 minutes of placing the order.

• Requests submitted after 30 minutes will not be accepted under our standard cancellation policy, even if the order has not yet been marked as shipped.

• Cancellation requests submitted within 30 minutes can be accommodated only if the order has not already been dispatched.

• Once an order has been dispatched, it cannot be cancelled through the standard cancellation process.

To request cancellation, email hello@yogya.shop with your order number and the subject line "Order Cancellation Request."

The time at which your cancellation email is received will be considered when determining eligibility. Our support team's response may occur after the 30-minute period.

We recommend carefully reviewing your order, contact information, and delivery address before completing checkout.

The cancellation window is separate from our 30-day return policy. Eligible products may still be returned after delivery in accordance with the conditions described above.

3. Damaged, Defective or Incorrect Products

Please inspect your order upon delivery.

If you receive an incorrect, damaged, defective, or incomplete product, contact us promptly, preferably within 48 hours of delivery, at hello@yogya.shop.

Include your order number, a description of the issue, and clear photographs or an unboxing video where available.

Our team will review the concern and arrange an appropriate resolution, which may include a replacement, return, or refund depending on the circumstances.

Any applicable statutory rights remain unaffected.

4. Refund Processing

Once your returned product has been received and inspected, our team will notify you whether your refund has been approved.

For approved refunds:

• Prepaid orders will generally be refunded to the original payment method.

• For Cash on Delivery orders, approved refunds may be processed through a verified bank account or UPI details provided by the customer.

• Refunds will be initiated within 10 business days of approval.

• The time required for the refunded amount to appear in your account may vary depending on your bank or payment provider.

If more than 15 business days have passed since your refund was approved, please contact our support team.

For customer-initiated returns involving no product fault, any applicable return shipping charges will be communicated before arranging the return. For verified incorrect or defective products, reasonable return shipping costs will be covered by Yogya.

5. Exchanges and Replacements

If you wish to exchange a product, please contact our support team with your order details.

Exchanges and replacements are subject to product availability and eligibility.

Where a direct exchange is unavailable, you may be asked to return the original eligible item and place a separate order.

6. Failed Deliveries and Returned Shipments

Customers are responsible for providing accurate delivery information and remaining available for delivery attempts.

If a shipment is returned to us due to failed delivery attempts, refusal of delivery, or incorrect contact information, any refund eligibility will be reviewed according to the circumstances and applicable law.

For eligible prepaid orders returned to our warehouse, refunds will be processed after the shipment is received and verified. Any applicable deductions for shipping or handling will be disclosed and will be subject to applicable law.

7. Contact Us

For assistance with cancellations, returns, refunds, or replacements, please contact:

Brand: Yogya
Email: hello@yogya.shop

Please include your order number in all communications to help us resolve your request efficiently.

This policy is subject to applicable consumer protection laws. Nothing in this policy limits rights or remedies that cannot legally be excluded.