Shipping Policy

Yogya ships across India. This page explains how and when your order reaches you.

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1. Order Processing

• Orders are processed within 24–48 working hours of being placed.
• Orders placed on Sundays or public holidays are processed on the next working day.
• Once dispatched, you receive a tracking link on your registered email, SMS and/or WhatsApp.
• If an order is placed with incomplete details, our team may call or message you to confirm before dispatch. Processing time starts after confirmation.

2. Delivery Timelines

Location	Estimated Delivery
Metro cities	2–4 working days
Tier 2 / Tier 3 cities	3–7 working days
Remote, hilly or restricted PIN codes	3–10 working days

Timelines are estimates from the date of dispatch, not the date of order. Delays caused by courier backlogs, weather, festivals, strikes, local restrictions or force majeure events are outside our control.

3. Shipping Charges

• Prepaid orders: Free shipping across India.
• All applicable charges are displayed at checkout. There are no hidden fees on delivery.

4. Serviceability

We deliver to most PIN codes in India through our courier partners. If your PIN code is not serviceable, you will be informed at checkout or by our team, and any amount paid will be refunded in full.

We currently do not ship outside India.

5. Tracking Your Order

Your tracking link is shared once the shipment is picked up by the courier. Tracking may take up to 24 hours to show movement after dispatch. For any tracking issue, write to hello@yogya.shop with your order number.

6. Delivery Attempts and Failed Deliveries

• Our courier partners attempt delivery up to 3 times.
• Please keep your phone reachable. Undelivered shipments due to unreachable numbers, refused delivery or unavailability are returned to us (RTO).
• For prepaid orders returned as undelivered, we refund the product value after the parcel reaches our warehouse. Shipping and handling costs already incurred are non-refundable.
• If you wish to have a returned order re-shipped, re-shipping charges apply.

7. Incorrect or Incomplete Address

You are responsible for entering a complete and accurate delivery address. If a parcel is undelivered or lost due to an incorrect, incomplete or non-existent address, we are not liable for a refund or replacement.

To change an address, email hello@yogya.shop with your order number within 12 hours of placing the order. Changes are not possible once the order is dispatched.

8. Order Cancellation

Orders can be cancelled free of charge before dispatch. Once shipped, an order cannot be cancelled. Refusing a COD shipment at the door is not treated as a valid cancellation, and we reserve the right to restrict future COD orders for accounts with repeated refusals.

9. Damaged or Tampered Packages

If the outer packaging appears damaged, opened or tampered with, please refuse delivery and inform us immediately. For any damage found after opening, email hello@yogya.shop within 48 hours of delivery with clear photos and, wherever possible, an unboxing video. Claims raised without this evidence may not be accepted.

10. Missing or Lost Shipments

If tracking shows no movement for more than 7 working days, contact us. We will raise an investigation with the courier partner, which can take 7–10 working days. Once confirmed lost, we will replace the order or issue a full refund.

11. Contact Us

Email: hello@yogya.shop Business name: Dave Standards Support hours: Monday to Saturday, [10:00 AM – 6:00 PM IST]

Please include your order number in every message so we can help faster.